Refund policy
Last updated: 15 October 2026
Thank you for shopping at REZUZA. This policy explains when and how we replace items.
When you can get a replacement
If your item arrives wrong, faulty, broken or damaged, you can ask for a replacement.
Time limits
- Contact us within 30 days of delivery.
- Replacements requested within 7 days of delivery are free of charge.
- After 7 days, a replacement may have a charge. We will tell you the amount before we send anything.
How to request a replacement
- Send a short video showing the item and the problem to support@rezuza.com or on WhatsApp at +971 52 338 6455.
- Include your order number.
- Our team will review it. Often the issue is how the product is being used, and we can help you fix it straight away.
- If the item is faulty, wrong or damaged, we will arrange the replacement.
Questions
Email support@rezuza.com and we will be happy to help.